Privacy policy

Last updated 4 November 2026

1. Who we are

MateHaus ("MateHaus", "we", "us") runs matehaus.com.au, a platform where people list rooms and find MateHaus. This policy explains how we collect, use, store and share personal information. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using MateHaus you agree to this policy.

2. What we collect

• Account details: your name, email address, mobile number and, if you sign in with Google, your basic Google profile.
• Profile and listing details: what you choose to publish, such as photos, a bio, your age range, budget, move date, suburb and postcode, rent, and property and household details.
• Messages: what you send to other members and to us, including through the contact form.
• Verification: a one-time code we text to your mobile to confirm it is yours.
• Technical data: your device and browser type, pages visited, approximate location from your IP address, and settings saved in your browser.

3. How we use it

• To create and run your account and show your listings and profile to other members.
• To verify members and help keep the platform free of fake listings, scams and misuse.
• To deliver messages between members and reply to enquiries.
• To process a paid Boost, through our payment provider.
• To improve, secure and fix the platform.
• To meet our legal obligations and enforce our terms.

We do not sell your personal information.

4. What other members see

Guests only see limited details: names are shortened, descriptions are hidden and photos are blurred until they sign in. Signed-in members can see what you publish in a listing or profile. Please don’t put anything in a listing, profile or message that you don’t want other members to see, such as your bank details, ID documents or exact street address.

5. Who we share it with

We share personal information only as needed to run MateHaus, with:

• Website hosting and form providers (Wix.com).
• SMS verification providers (Make.com and ClickSend).
• Sign-in and email providers (Google).
• Payment providers, only if you buy a Boost. We never see or store your full card details.
• Police, regulators or courts, where the law requires or allows it, or to protect someone’s safety.

Some of these providers store data outside Australia, including in the United States, the European Union and Israel. We take reasonable steps to make sure they protect your information in a way that is consistent with the Australian Privacy Principles.

6. Cookies and browser storage

We use your browser’s local storage to keep you signed in and to remember your settings and saved rooms. Our providers may use cookies needed for security and to run the site. You can clear these in your browser settings, but parts of the site may then stop working.

7. How we keep it safe

We use reputable providers, encrypted connections (HTTPS) and access controls. No online service is completely secure, though, so we can’t guarantee that information sent to or through MateHaus will never be accessed without permission. If a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner (OAIC), as the law requires.

8. Your responsibility and member contact

Members are responsible for what they publish and for how they deal with each other. MateHaus is a platform only. We are not a party to any rental agreement, and we don’t check every listing, member or message. Before you pay any money, always inspect a property in person and check who you are dealing with. To the extent the law allows, we are not responsible for how other members or third-party sites use information you choose to share with them.

9. How long we keep it

We keep your information while your account is open and for as long as we need it afterwards for legal, security, dispute or record-keeping reasons. After that, we delete it or remove anything that identifies you.

10. Access, correction and deletion

You can ask to see, correct or delete the personal information we hold about you by emailing support@matehaus.com.au. We may need to confirm who you are first. We will reply within 30 days. If we can’t do what you ask, for example because the law requires us to keep the information, we will tell you why.

11. Marketing

We only send you marketing messages if you agree to them, and every one includes a way to unsubscribe. We still send service messages, such as verification codes and account notices.

12. Under 18s

MateHaus is for people aged 18 and over. If you think a person under 18 has given us their information, please contact us and we will delete it.

13. Complaints

If you have a concern about your privacy, email support@matehaus.com.au and we will respond within 30 days. If you’re not happy with our response, you can contact the OAIC at oaic.gov.au.

14. Changes to this policy

We may update this policy from time to time. We will post the new version here with a new date. If you keep using MateHaus after a change, you accept the updated policy.

15. Contact us

Email support@matehaus.com.au or use our contact form.